Our trip had a terrible start as our flight was canceled the night before and we were scrambling trying to get there on Saturday, May 17 and ended up not being able to come until Sunday, May 18.As far as the room is concerned. We had an ant infestation and when we called the front desk, they told me it will be 45 minutes before someone get there. The gentleman that came spoke no English, so I ended up taking the bug spray from him and spraying myself Because he was acting like he was scared to spray. The shower could’ve been big enough to allow for two people to shower for the romanticism. The rooftop hot tub should have some type of cover so that the sun is not blazing on you. It was very uncomfortable sitting outside With no shade. The air conditioning barely worked in our room. Thank God for the two ceiling fans. When we first got there, we tried to make reservations for the other restaurants and they were fully booked for the whole week. We realize that checking every day between three and five, some reservations were canceled, and spots were open and available. The casino could have a lot more of a variety of gaming tables. The food at the specialty restaurants was OK to pretty good, but the food and a buffet was really good. The food at the 24 hour snack bar called the Cenote wasn’t all that great and I found a bunch of fruit flies hanging out in the salad so that was a big turn off.
